Introduction

Incident management and incident response is essential for companies in every industry. The introduction of Generative AI into this realm promises to enhance the efficiency, accuracy, and speed of detecting, analyzing, and resolving incidents. This guide explores how Large Language Models (LLMs) and Generative AI can improve the incident management processes. We will highlight practical examples by showcasing the GenAI capabilities of ilert and describe how we’re building AI features.

This guide is organized around the incident response lifecycle's four crucial phases, illustrating examples how GenAI can be leveraged at each step:

Prepare:

Using AI Assistants for On-call Scheduling

Respond:

Reduce Noise through Intelligent Alert Grouping

Communicate:

Enhancing Incident Communication with AI

Learn and Improve:

Leveraging AI for Thorough Postmortem Analysis