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Throughput metrics are indicators of the workflow and process efficiency within the incident management framework.
Lead Time:
The duration from when a change is committed to when it’s live in production, reflecting the efficiency of the deployment process.
Deployment Frequency:
The count of deployments to production over a given time period. A higher frequency of smaller, more manageable deployments is often indicative of a mature deployment process.
Number of Incidents:
Monitoring the count of incidents over a time period can unearth trends and patterns, aiding in proactive incident management.
Number of Alerts:
Tracking alert counts helps in reducing false positives and averting alert fatigue, ensuring that alerts remain meaningful and actionable.
Lead Time, Deployment Frequency, Number of Incidents, and Number of Alerts provide insight into workflow efficiency and process effectiveness, and help in understanding the pace at which changes move through the pipeline and how well the team is managing incidents and alerts.
