Top 10 Incident Management Metrics

Incident management metrics are the compass that guides tech teams through the landscape of operational efficiency.

Incident Management Metrics Pyramid

Categorizing these metrics into four distinct domains - Operational Performance, Stability, On-call Metrics, and Throughput - simplifies the narrative and focuses attention on key areas that are critical for achieving excellence in incident management. Let's delve deeper into each of these categories and the metrics they encompass.

Operational Performance

Stability

On-call Metrics

Throughput